FAQs

What Shipping Methods Are Available?

We work with our third party partner to make sure that your order is fulfil speedily. The method is depend on your local area and yes, not only on local but we’re also offering free-shipping on all order above £50 - International delivery. So what to wait for, place an order of your favourite streetwear today.

How do I place an Order?

Placing an order at Kinshasa Makambo is as simple as 1,2,3. 1. Choose the product you want to purchase and click red-colored Add to Cart button from the product page. Make sure you’ve tick the agree with terms and conditions options located underneath it. 2. Click cart-shaped icon located at upper right corner and from the cart, get to the checkout page. 3. On next page, choose the payment method enter the accurate shipping details and click Continue to Shipping.

Will my delivery get delayed due to coronavirus (Covid-19)?

Our priority is to not let this circumstance come in the way of our fast delivery promise. Therefore, the overall delivery duration will extend not more than few days.

What Payment Methods Are Accepted?

To make it super-easier for you to shop at Kinshasa Makambo, we accept payments via a number of safe payment gateways including Apple Pay, Google Pay, PayPal, Visa, and Amazon Pay.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. You are protected when: ● The item you ordered did not arrive within the time promised by the seller. ● The item you received was not as described. ● The item you received that was assured to be genuine was fake.

Do we offer return policy?

Yes, please refer to it under refund policy down the footer.

Do You Ship Internationally?

Yes, not only on local but we’re also offering free-shipping on all order above £50 - International delivery. So what to wait for, place an order of your favourite streetwear today

How to registered at Kinshasa Makambo?

Here’s how you can get yourself registered at Kinshasa Makambo. • Click on gear-shaped icon located at upper right corner of the page and from drop-down menu, click on Register Now button. • After landing on next page, now you’ve to enter your login details and then enter submit button. • After, verifying your email address via confirmation email and now you can purchase any product you’re interested in

Is it safe to pay on Kinshasa Makambo?

Yes, it is completely safe to pay on Kinshasa Makambo as we accept only the verified payment methods.

How do I place an order at Kinshasa Makambo?

Placing an order at Kinshasa Makambo is as simple as 1,2,3. • Choose the product you want to purchase and click red-colored Add to Cart button from the product page. Make sure you’ve tick the agree with terms and conditions options located underneath it. • Click cart-shaped icon located at upper right corner and from the cart, get to the checkout page. • On next page, choose the payment method enter the accurate shipping details and click Continue to Shipping.

How do I return the defective or damage product?

Firstly, you need to make sure that the purchased product is in same condition, unused and unworn. Also, it should be in original packaging, and send us the receipt or the proof of purchase as well. This is how you can return defective or damage the product. • Contact our support team via contact@kinmakambo.com and let them know about your problem with your product. • If your return is accepted, we’ll send you a return shipping label, with instructions, and address. For more information, visit our return refund policy.

How long the return process can be?

The overall time for return depends on certain factors such as processing of request, time of shipping and inspection etc

What are the promised delivery timelines?

The delivery duration varies for local and International orders. But, we try our level best to deliver your order in shortest time possible but we can’t provide the guarantee of an order to arrive by a specific time. The delivery time depends on certain factors including courier partners, transporters due to weather conditions and strikes. But, our team will keep on informing you with the status of delivery.

How do I get in touch with your customer services?

Have any queries? Navigate to our contact-us page or leave your message by contacting us at contact@kinmakambo.com.

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